How do I return an item?
In most cases your Fairing set order will need 5-7 business days to prep and paint and a total time of 2 to 3 weeks from beginning of production to delivery. For U.S. and Canada customers shipping is free, for other countries please select the $110 shipping when checking out.
We CANNOT be responsible for any customs delays as they are out of anyone's control. If your tracking number has not updated for more than 10 days there is a good chance it's in Customs. Customs can take 3 days to 3 weeks. West coast customers are usually not effected by any Customs delays. East Coast and central US customers may have customs delays. Once we ship the fairing kit with EMS, it leaves the warehouse and we can't stop the shipping until it has reached you.
When the tracking number says "Origin Post is Preparing Shipment", this means its on the Airplane or at customs. Basically it's on route. The next update will be US Customs, then USPS.
Buyers have 30 days in which to return unused merchandise to us. Product(s) must be in original condition, free from defects and never been installed. If parts had been mounted or installed there are no returns. The cost of shipping back to us is to be paid for by the buyer and all goods are subject to a 25% restocking/handling fee. If a product has been used or installed then it cannot be returned. Any cancellations made during the production period will also be subject to a 25% restocking/handling fee. If any of our products arrive damaged then please contact us within 72 hours of receiving it so we can resolve the issue as a matter of urgency. Items that are not a full fairing kit will be subject to a 55% restocking fee and the cost to ship the item back.